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Our Global Headquarters

Vermont

March 2012

Automated Speech Solutions

Complete speech-enabled Interactive Voice Response (IVR) solutions. Automated self-service customer transactions handled entirely by customer-friendly low-cost interactive speech services. Higher successful completion rates than any other service.

Order Status: including back order, delivery date, and ship tracing

FTC Backorder Notification: faster, better, compliant

Post Card Alternatives: returns received, order cancels

Returns: instructions, authorization, and status

Appointment: scheduling, confirmation and reminders

Order Entry: with multiple lines and ship-to's

Store Locator

Surveys

Customer Targeting: upsell, special offers, credit offer, real-time offer

Product Availability / Product Information

Order Header Capture

Address Change

Lead Capture: verified fully mailable address

Account Status

Interactive Outbound: credit card activation, fraud alerts, transaction verification, past due reminders, and event notification

Custom Speech Applications

Turn-key speech enabled solutions provided by our production optimized service bureau, fully integrated with your internal systems and web services. Each voice application tailored to the unique needs of direct marketers.

Hosted fault tolerant facilities connected directly to the nation's telecommunication infrastructure backbone.

Consulting Services

Serving the Direct Marketing Industry Since 1993

Business Analyst and Systems Analyst

Multi-Channel Circulation Planning

Multi-Dimensional Segmentation and Contact Strategy

Marketing Database Design and System Evaluation

Advanced Attribution Solutions

Marketing / Merchandising / Operational Reviews

Goals, Strategies and Company Development

Technology Needs Assessment

System Integration

Project Management

Provide excellent results based on experience, knowledge, integrity, partnership, and creative thinking. Build professional relationships through teamwork, trust, and client partnership. To measure our own success by our ability to help clients increase response, improve service, grow sales, and reduce cost.

Who We Are

de Rham & Company, Inc is an independent consulting firm providing services to the direct marketing industry. We have in-depth experience in all areas of a direct marketing business and that brings a unique perspective to our projects. Our experience allows us to consider how our studies and recommendations in one functional area of a company relates to, or impacts, other areas of the business. All our projects are focused on producing the best and most effective solutions to meet the goals of our clients.

We know the direct marketing business is not simple and that declining response rates coupled with ever rising production, postal and fulfillment costs have been a big challenge for many mailers. Our goal is to help our clients achieve Execution With Excellence in every aspect of their business resulting in a measurable increase in overall profit.

de Rham & Company is a long time member of New England Mail Order Association, The Direct Marketing Association, and The DMA Catalog Council.

"Working with de Rham & Co. has truly been a worth while and very enlightening experience. . . . His analytics approach allowed me to absolutely maximize my ROI . . . I would highly recommend de Rham and company for all of your database, modeling, scoring, and direct marketing analytics needs."

Edward Woods
V.P. Direct Marketing
Bass Pro Shops

Abbott de Rham is President and Senior Consultant for the company. He has over 30 years of direct marketing experience and believes success is found in producing measurable results.